Questions from people like you!

Guarantees and Returns

Don't worry, all shipments outside of the United States are subject to regular deadlines and protected purchase policies along with insurance.

The return time is a minimum period of 5 days, not more than 15 days subject to the return and guarantee policies.

Any package that arrives damaged, deteriorated, broken or with any defect is under the secure purchase guarantee and you can request an exchange and / or refund.

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Shipments that arrive after the deadline are also guaranteed by us, once you receive the package 📦 you will get a delivery guide with the delivery date, with that guide You can process a return by shipping payment on our platform.

Envíos y Entregas

Todos los paquetes los puedes rastrear en nuestra página de seguir paquete, con tu número de pedido, correo electrónico o con su número de seguimiento.

Todo pedido menos a USD $2500 dólares americanos, no debe pagar impuesto.

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

We ship to more than 175 countries on 5 continents.

Main countries in America:

United States, Canada, Mexico, Panama, Ecuador, Colombia, Brazil, Chile and more…

Main countries in Europe:

Germany, Austria, Italy, Netherlands, Spain, Portugal, Switzerland, Denmark and more ...

All shipping countries will have shipping enabled at the time of purchase.

Shipping costs vary according to the destination country, in order to see the shipping costs you must add the product to the shopping cart and select the country and address where you want to receive the product (s).

Purchases and Payments

If you can pay with a debit card from any bank, you should only have active or authorized online purchases.

If you can pay by credit card, the types of credit card that you can use mainly are Visa, MasterCard, American Express, Diners Club, digital cards or from any bank, you should only have purchases on active or authorized lines.

For the payment to be accepted safely, your card must be enabled for online payment, we have a security radar, if you try to pay with a card from a country other than the destination country you can be blocked for security.

If all the data is legitimate, you should contact your financial institution issuing the card to authorize the payment of the product, if you need more help you can contact us.

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