All refunds and returns are subject to the terms and conditions and shipping policies, After accepting the refunds and complying with the policies, the amount paid will be credited to the cards associated with the payment of the customer's orders. , the time to credit the amount to the clients' bank account is 5 to 15 business days.

Once the order is placed, the client has a period of 2 days counting from the date and time the order was placed to request a change, after this date the order will be processed according to the current characteristics defined by the client, then Once the order has been fulfilled and processed, if the client wishes to make additional changes, the client agrees to bear the corresponding expenses for the change to be made.


If one or more of the items you received are damaged, different, or not working, you are protected by this Warranty. Please contact us for authorization of returned material within 7 days of order being received.

After returning the product to the address provided by our customer service team, we can send you a new item free of charge (we will refund the return shipping cost), or you can choose to receive a full refund.



If you are not satisfied with your purchase and the product is still in new condition, we can arrange a partial refund, which will cover the price of the item less shipping costs. You will be responsible for paying the return shipping costs.

Please contact us for authorization of returned material within 30 days of order received.


Note: Items such as underwear / swimwear are not covered by this warranty due to hygiene considerations. If you need help, you can check the clothing return process below or contact us

If there are quality problems in some product categories, you can get a refund or exchange for up to 180 days. You can contact us to find out if the product is in this category.

Note: Due to their nature and intended use, clothing, shoes, bracelets, ornaments, phone and tablet accessories, household appliances, home ornaments, RC toys, home textiles and other similar items are not included in this warranty period. For more product details, contact us or see other warranties.





During delivery, make sure the package is in good condition (no signs of having been opened) and confirm the contents before signing the package.

< p> For any problem, contact us and follow our warranty process:

1. Provide your order number and product code (SKU number).


2. Please send us a clear picture of the outer packaging, all visible shipping labels, and (if applicable) the item received.


Possible solutions after Opnoh Group confirms the problem:

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If an item is missing, we will reship the missing item / accessory for free within the warranty period.

If we have shipped the wrong item, We will refund the full amount or send you an alternative item (if applicable and available). Opnoh Group will decide whether you need to return the wrong product or not and will refund the return shipping fee when we receive it.

Repair period

1 year - Mobile phones, tablets, PC computers, motherboard and electric bicycle motor and electric scooters, projectors, 3D printers, laser engraving machines and e-book readers.

180 days - Smart watches and electronic accessories (eg, Headphones, keyboards, speakers and mice).

90 days - Smart wristbands.


For the above categories, the warranty it is only for the main body. The warranty period for product accessories (such as chargers) is 30 days.


1. The natural degradation of the product due to wear and tear, together with breakage / damage during use, is the sole responsibility of the customer and is not covered by our guarantees.


2. If you have damaged / misused the items, the product warranty will be immediately void. There is no compensation available in such cases. However, you can contact us to purchase replacement or spare parts (if applicable). We will charge the original value of the components and a shipping fee to ship them.



The customer voids the warranty if:


- Update the firmware of a device or root a device


- Open the body to try to fix the device.


- Modify, delete, customize or exchange parts

- Use the device in a way for which it was not originally designed


- Continue to use the article once it occurs a failure and cause more damage





If you have any after-sales problems, contact us directly for a solution according to your case. We will confirm if you need to return the item and to which address you can return it.


The following section describes the processing time required upon receipt of your returned item.


To exchanges, the processing time of the exchanged item will be between 3 and 6 business days after receiving your item and depending on the availability of stock.


For refunds, the processing time for us to proceed with the refund will be between 3 and 6 business days after we receive your returned item. After we process your refund, the time it takes for it to appear in your account depends on the payment method. Click here to see more.


For repair, the duration depends on the article and the manufacturer's spare parts inventory.

Returnable Items

Items that can be returned / refunded or exchanged within 30 days of receipt must meet the following criteria:


1. Defective items damaged / broken or stained upon arrival.


2. Items received in the wrong size / color.


3. Unwashed, unworn and unworn items that have not met your expectations within 30 days of receipt.


Non-returnable items

We will not accept returns under the following conditions:


1. Items out of the 30-day warranty period.

2. Washed, worn, used or misused items.


3. Items in the following categories: swimwear, underwear, lingerie and earrings. These items are not covered by the warranty for hygiene reasons.

In the clothing industry, there are slight differences in size between brands and manufacturers. It is important that you check the size chart and the size conversion chart of the product before ordering.


If we send you the wrong size by mistake, we will refund the full amount or We will ship an item in an alternate size (if applicable).


If you choose the wrong size, Opnoh Group will offer an exchange or refund, but please note that the shipping costs to return the items Items are at your own expense.


You must contact us to arrange a refund. Items returned without a Return Merchandise Authorization (RMA) will not be accepted.

If your item has a problem, contact us

Please carefully follow our warranty process to minimize any delays: < / p>

1. Describe the problem with your item in detail: What happened? When? How? Please also provide your full order number and product code (SKU number).


2. Please tell us what steps you have already taken to resolve the problem.

3. Provide the item code indicated on the outer packaging.


4. Send a clear photo or video showing the defects; These should be taken in good lighting.



2. If the product is returned more than a month after receipt, or if the product is returned for customer reasons (including non-satisfaction, wrong size, change of mind), the customer is responsible for the shipping fee. For non-customer related returns within a month, Banggood is responsible for the shipping fee and the customer must return it using Opnoh's prescribed shipping method. In all return situations, the customer must provide the tracking number.

3. Customers must contact us before returning an item. Items returned without a Return Merchandise Authorization (RMA) will not be accepted. For incomplete warranty requests, Opnoh Group reserves the right to refuse any compensation. If the customer has returned the package without prior authorization (RMA form), sends it to the wrong address, returns the wrong item, or sends an empty package, Opnoh Group reserves the right to refuse any compensation.


4. For a return without reason, you must ensure that the product package is intact and that all accessories are complete and unworn. Clothing and other items must be new, unwashed, and still have labels attached.


5. Customers must return the item using the shipping method specified by Opnoh Group, certified mail is generally required.


6.All returns will be verified by our technical team upon arrival. If the returned product cannot be repaired, Opnoh Group will provide an alternative solution.