SHIPPING POLICIES

We inform all of our distinguished clientele that, although we continue to send all orders placed on the web home, there is a delay in 15% of all orders due to the state of emergency that has caused the coronavirus (COVID-19), causing road closures, prohibition of private transits and cargo supervision by officers and the military. We are doing everything so that you can receive your order as soon as possible.

To ensure that your package is delivered correctly and that you receive your package within the timeframes we announce, please make sure your address is entered correctly and includes all relevant and / or required information. Using correct abbreviations, street numbers, building or apartment numbers, and routing information (if applicable) or zip code is critical to ensure timely delivery.


We will ship to PO boxes. However, expedited shipping is not available for a PO box. Other carrier options are available and we reserve the right to change carriers at any time.


For international shipments, the goods will be imported on behalf of the recipient / buyer. The consignee authorizes opnoh.com to import the products on his behalf. Furthermore, the consignee / buyer agrees that opnoh.com may delegate the obligation to import the goods on its behalf to a subcontractor (eg customs broker). The recipient will pay taxes and duties in addition to the purchase price of the goods.

All orders are subject to a separate processing time apart from the time it takes for a shipment to reach its destination once it is picked up by the relevant carrier from our dispatch center. Depending on a number of factors, standard domestic and international orders can take 2 business days (excluding Saturdays, Sundays, and holidays), no longer than 8 days to process.


Once your payment has been authorized and verified, standard orders can still take 2 days to no more than 8 business days to process. This is an estimate only and does not include weekends or holidays.

How does Opnoh Group ship your order and how long does it take to ship?

Convenient logistics methods for different countries or regions are available at Opnoh Group. Packages from overseas warehouses can be delivered within 2 days minimum, and those from Chinese warehouses can be delivered within 8 days minimum. The specific delivery time is shown on the product detail page when you order and varies in different countries and different logistics methods.

Note:
Delivery may be delayed due to force majeure events, such as natural disasters, bad weather, war and any other event outside from our direct control, such as holidays and customs issues.

If you need more information or assistance, do not hesitate to contact at contact us.

Shipping costs are non-refundable. If you reject any shipment from Opnoh.com, you will be responsible for the original shipping costs, plus the cost of returning the package to us. This amount will be deducted from any credit issued.


We will ship to PO boxes. However, expedited shipping is not available for a PO box.

If you experience a non-delivery or your tracking information indicates that your package was delivered by the carrier, but you have not received it; You must contact us within 3 days to file a claim.

We will help you work with the carrier to complete the claims process. Please note that claims can take up to 45 days to complete (depending on the carrier used).

Opnoh.com is not responsible or accepts responsibility for packages that have been reported as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as delivered.

If your order includes one (or more) items out of stock or items that are out of stock: We will go ahead and ship the remainder of your order, issuing a refund to your online payment method for the items that are not in stock.

While we will do our best to accommodate your shipping and billing preferences, in order to protect our users, Opnoh.com reserves the right to require customers to use an address from "Common" shipping and billing in the event that we are unable to process an order or verify a provided shipping address.

In addition, Opnoh.com reserves the right to define and limit only, reject and / or cancel Customer orders at any time due to customers with:


A history of irregular or excessive returns indicative of “order theft”;

A history of irregular returns or excessive that involves worn, altered, washed, damaged or missing items;

A history of aggression, slander, threats and / or offenses by the buyer / customer.

Possible fraudulent or criminal activity.

Similarly, Opnoh.com reserves the right to limit and / or reject returns (both in the store as well as online) to any customer or entity, due to actions similar to those mentioned above.


Still need help? Contact us sales@opnoh.com